1. Introduction and Acceptance of Terms

Welcome to Brilliant Gem Creations. These Terms and Conditions (the “Terms”) govern your access to and use of this website and every purchase you make from it. By visiting the site, creating an account or placing an order, you confirm that you have read, understood and agreed to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the site.

In these Terms, “we”, “us” and “our” mean Brilliant Gem Creations, and “you” means the person visiting the site or placing an order.

2. Who We Are

This website is operated by Brilliant Gem Creations. You can reach us at any time:

• Email: [email protected]
• Phone: 888-219-7058
• Business address: 14044 Paxton St, Pacoima, CA, 91331, USA

3. Eligibility

You must be at least 18 years old, or the age of majority where you live, and legally able to enter into a binding contract to place an order. By ordering you confirm that the information you give us is accurate, complete and belongs to you, and that you are authorised to use the payment method you choose.

4. Products, Descriptions and Pricing

We make every effort to describe our products and show their images as accurately as we can. Colours can differ slightly between screens, and packaging or minor product details may be updated by the manufacturer without notice. All prices are shown in the currency displayed on the site and may change at any time, but a price change never affects an order that has already been confirmed.

Despite our care, a product or price may occasionally be listed incorrectly. If we find an error in the price or description of something you ordered, we will contact you, and you may confirm the order at the correct price or cancel it for a full refund. We may also limit or refuse quantities, and we reserve the right to cancel any order for any product that is unavailable.

5. Orders and Payment

When you place an order you make an offer to buy; it is accepted when we confirm it by email or dispatch the goods. Payment is taken in full when the order is placed using the payment methods shown at checkout. Your card details are entered securely and are handled by our payment processor — we do not store your full card number on this website.

Each purchase is a one-time, singular transaction unless the product page clearly says otherwise. The charge will appear on your credit or debit card statement as brilliantgemcreations.com. We may carry out fraud checks and may cancel or hold any order we reasonably believe to be fraudulent or unauthorised; if we do, any amount charged will be returned.

6. Shipping and Delivery

Orders are shipped by USPS. Delivery typically takes 3-5 business days after your order has been processed. Delivery times are estimates, not guarantees, and can be affected by carrier delays, holidays, weather, customs or incorrect address details.

Please check the shipping address carefully before you pay — we are not responsible for orders delivered to an address that was entered incorrectly. Risk of loss and damage passes to you once the carrier delivers the parcel to the address provided. If your parcel arrives damaged or does not arrive within a reasonable time, contact us and we will help to resolve it.

7. Returns and Refunds

Our return and refund policy is set out in full below and forms part of these Terms.

8. Product-Specific Purchase Terms

The following sets out, product by product and bundle by bundle, what you will be charged, how it will be delivered and how the charge will appear on your statement.

9. Promotions and Discounts

From time to time we may offer discount codes, bundles or special pricing. Unless stated otherwise a promotion cannot be combined with another offer, has no cash value, may be withdrawn at any time and applies only to the products it names.

10. Intellectual Property

All content on this website — including text, graphics, logos, images, product descriptions and layout — belongs to Brilliant Gem Creations or its licensors and is protected by copyright, trademark and other laws. You may view and print pages for your own personal, non-commercial use. You may not copy, reproduce, distribute, modify or use any content for commercial purposes without our written permission.

11. Acceptable Use

You agree not to misuse the website. In particular you will not: attempt to gain unauthorised access to the site or its systems; introduce viruses or other harmful code; use automated tools to scrape or overload the site; place orders using another person’s payment details without permission; or use the site for any unlawful purpose.

12. Third-Party Links and Services

The site may link to websites or use services operated by others (for example payment processors and delivery carriers). We do not control and are not responsible for their content or practices, and your use of them is governed by their own terms and policies.

13. Disclaimer of Warranties

The website and everything on it is provided “as is” and “as available”. To the fullest extent permitted by law we make no warranties of any kind, express or implied, about the site or its availability, and we do not promise that the site will be uninterrupted or error-free. Nothing in these Terms affects any consumer rights that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by law, Brilliant Gem Creations will not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of the site or from the products you buy. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

15. Indemnity

You agree to indemnify and hold Brilliant Gem Creations harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the website.

16. Governing Law and Disputes

These Terms are governed by the laws of the place where Brilliant Gem Creations is established, without regard to conflict-of-law rules. We encourage you to contact us first so we can try to resolve any concern informally; if that is not possible, the courts of that place will have jurisdiction, except where the law gives you the right to bring a claim where you live.

17. Changes to These Terms

We may update these Terms from time to time. The version published on this page when you place an order is the one that applies to that order. Continued use of the site after a change means you accept the updated Terms.

18. Contact Us

Questions about these Terms? Email us at [email protected], call 888-219-7058, or write to us at 14044 Paxton St, Pacoima, CA, 91331, USA. You can also use our contact page.

1. Introduction

Brilliant Gem Creations (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, how we use and protect it, who we share it with, and the choices and rights you have. By using the site you agree to the practices described here.

2. Information We Collect

Information you give us

• Order details: your name, email address, phone number, shipping and billing address, and the products you buy.
• Payment details: entered securely at checkout and processed by our payment provider. We do not store your full card number or security code on this website.
• Messages: anything you send through our contact form or by email, including your name, email and the content of your message.
• Account and wishlist information, if you create an account or save items.

Information collected automatically

• Device and usage data: your IP address, browser type, device, operating system, pages viewed, referring page and the date and time of your visit.
• Cookies and similar technologies: small files that keep your cart and preferences and help us understand how the site is used (see section 6).

3. How We Use Your Information

• To process and deliver your orders, take payment and send order confirmations and shipping updates.
• To provide customer support, handle returns and refunds, and reply to your enquiries.
• To detect, prevent and investigate fraud, unauthorised transactions and misuse of the site.
• To operate, maintain and improve the website, our products and your shopping experience.
• To send you offers and news where you have asked for them — you can unsubscribe at any time.
• To meet legal, tax, accounting and regulatory obligations.

Where the law requires a legal basis, we rely on: performing our contract with you (your order), our legitimate interests (running and securing the store), your consent (marketing, non-essential cookies) and legal obligation.

4. Who We Share Information With

We do not sell your personal information. We share it only as needed with:

• Payment processors to take and secure your payment.
• Delivery carriers such as USPS so your order reaches you.
• Service providers that help us run the store — web hosting, email delivery, fraud prevention, analytics and customer support — and who may use the data only to provide their service to us.
• Authorities and professional advisers where we are legally required to, or to protect our rights, customers or the public.
• A successor business, if Brilliant Gem Creations is ever sold or merged, subject to this policy.

5. Marketing Communications

If you subscribe to our newsletter or tell us you would like offers, we may email you about new products and promotions. Every marketing email has an unsubscribe link, or you can write to us at [email protected] and we will stop. Service messages about an order you placed are not marketing and will still be sent.

6. Cookies and Tracking

We use cookies and similar technologies to keep your shopping cart working, remember your settings, keep the site secure and understand how visitors use it. You can block or delete cookies in your browser settings; the site will still work, but the cart and some features may not function properly without the essential ones.

7. How Long We Keep Your Information

We keep personal information only as long as needed for the purposes in this policy — for example while we complete and support your order, and afterwards for as long as tax, accounting, fraud-prevention or legal rules require — and then delete or anonymise it.

8. How We Protect Your Information

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls and secure payment handling. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond promptly if something goes wrong.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and receive a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, subject to records we must legally keep.
• Object to or restrict certain uses, and withdraw consent you have given.
• Opt out of marketing at any time, and opt out of the sale or sharing of personal information (we do not sell it).
• Complain to your local data-protection authority.

To use any of these rights, contact us using the details below. We may need to verify your identity first, and we will respond within the time the law allows. We will not treat you differently for exercising your rights.

10. Children’s Privacy

Our website is not directed at children under 13 (or the minimum age in your country), and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it.

11. International Transfers

Our service providers may be located in other countries, so your information may be processed outside the country where you live. Where this happens we take steps to make sure it remains protected in line with this policy and applicable law.

12. Links to Other Websites

The site may contain links to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page, and the changes apply from the moment they are posted. Please check back occasionally.

14. Contact Us

If you have questions or requests about this Privacy Policy or your personal information, contact Brilliant Gem Creations:

• Email: [email protected]
• Phone: 888-219-7058
• Address: 14044 Paxton St, Pacoima, CA, 91331, USA

You can also reach us through our contact page.